Terms and Conditions

We offer a 30-day refund policy for all unused and unopened products. Customers may return items for a full refund within 30 days of purchase, provided they are in their original condition and packaging.

We want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns within 30 days of the original purchase date, provided the item is in new, unused condition with original tags and packaging. 

What We Accept: 

Full Refund: For eligible returns, we offer a full refund to the original method of payment. 

Exchange: We also offer exchanges for items of equal or greater value. 

Store Credit: Alternatively, you can receive store credit for future purchases. 

What We Don't Accept: 

Items Damaged or Used: We cannot accept returns for items that have been damaged, used, or altered. 

Gifts: Gifted items are not eligible for returns or exchanges. 

Sale Items: All sales are final on discounted or clearance items. 

How to Return:

1. Contact Us:
Please contact our customer service team at info@recowinn.com to initiate a return. 

2. Receive Return Instructions:
We will provide you with instructions on how to ship the item back to us. 

3. Return Shipping Costs:
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. 

4. Processing Time:
Once we receive the returned item, we will process your refund or exchange within 15 business days.